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Leon & Lulu

Visual Merchandising/Display • Marketing Achievement:Community Service Events Finalist

Kathy Krassner -- Gifts and Dec, 8/21/2010 5:34:34 AM

It seems almost impossible, but Leon & Lulu in Clawson, MI, hosted 65 - that's right, 65! - in-store events in 2009, including 51 events supporting local nonprofits. That's more than one per week. Leon & Lulu's events calendar last year included everything from birthday parties and bridal showers to concerts and black-tiegalas - all hosted by this eclectic, 15,000-square-footgift and furniture store housed in a former roller rink.

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     According to owners Mary LizCurtin and Stephen Scannell, Leon& Lulu is the unofficial "Party Place" of southeast Michigan. The store's large showroom, featuring a colorful mix of art and objects, provides the ideal background for many types of events. The charge for a private party is a $150 donation to Gilda's Club of Metro Detroit; nonprofits can use the space for free, and charitable organizations receive 10 percent of sales during events.
     Among the highlights on Leon &Lulu's busy schedule last year were two signature events, both inaugurated in 2009, that garnered significant local press, high traffic and community goodwill: the "Artists' Market" and "Books & Authors." The Artists' Market, a juried show, welcomed local artists to display their wares at the store. Initially conceived as an annual event, the show was so popular that it is being held quarterly, with 35 to 40 artists exhibiting at each two-day event. The first show attracted more than 1,100shoppers, and that number has risen with each subsequent event. The Artists' Market benefits Cass Community Services, a homeless shelter.

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     The success of the Artists' Market led to a second event called Books &Authors. "When we were organizing the first Artists' Market, several writers wanted to sell their books," explains Curtin. "It dawned on me that we should organize a separate event to raise money for literacy and to celebrate local published authors." The Books & Authors event, co-sponsored by ICU Eyewear, raised funds for the Beyond Basics educational program. For each of these events, invitations and press releases were sent out by the artists, authors and charities that benefit from the event, resulting in broad media coverage.
     Thanks in part to Leon & Lulu's community-based marketing, its sales have flourished. December2009 sales were up 40 percent; and sales for all of 2009 were up 20 percent- no small feat given the challenging retail climate. States Curtin:" Any small business can afford to be a gracious host and support the local community. The out-of-pocket expense is negligible, and from a personal and business perspective, it's rewarding."
VISUALLY PLEASING TOO
     Leon & Lulu also excels when it comes to visual merchandising and displays. Because of the store's large size, "floor room is not a problem here," states Curtin. "The question is, how do you make the 23 to 30vignettes creative and inspiring for the customer?" Each vignette contains furniture, gifts, accessories- and a plush animal. "Fun gifts get customers to stop and relax in each area," she remarks.
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     Another trick is to place an interesting book on a coffee table. "The book I Was A Better Mother Before I Had Kids gets mothers laughing and sitting for a moment," shares Curtin.
     She admits that combining large and small items within each display vignette isn't always easy. The challenge, she says, is to "create balance and interest that enables both items to shine and makes the customer stop to reflect." Often, items are merchandised by color to help bring in disparate elements. "Color is key to display," Curtin states.
     Seasonal vignettes at the store feature numerous products of various vendors to create eye-catching displays that let customers "visualize that their foyer could be so exciting and inviting," relates Curtin. She and her staff also often wear merchandise from the store, donning such items as fancy aprons and handcrafted jewelry.
"Great visual merchandising never ends," she asserts.

- Kathy Krassner

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