They said it...
By Maria Weiskott -- Gifts & Decorative Accessories, 1/1/2007
"A gift shop needs trained sales people with keen perceptive ability, sympathetic natures and the patience of Job. Too many times the sale of a beautiful gift is lost because the clerk does not possess sufficient patience or fails to sympathize with the customer's idiosyncratic viewpoint." —Raymond Forrest Stewart, June 1917
"The use of 'trade diaries' by retailers in various lines offers much. A record of sales over the year with details as to the methods of display and exploitation is the greatest value to the gift shop owner." —S.K. Hargis, January 1927
