Webkinz are the rage in our area (and in the home of our young grandchildren). However, as the manager of a small hospital gift shop that does not sell Webkinz, I am distressed by the impact Webkinz has had on Ganz customer service overall. Although I enjoy selling Ganz products, I am taking a break from them, because the success of Webkiz has negatively impacted the company's ability to provide acceptable customer service for those of us who do not sell this product. As a recently retired elementary school teacher, I appreciate to some extent the combination of plush with computer skills, although I think there are far more productive uses of a computer for young children. I am disgusted by the parental (and grandparent) response to this product in my affluent, upscale community. I bought into it briefly, rushing from store to store until I found the products requested by our grandchildren, then took a step back, after learning that they want to own all of the Webkinz and related products. I have purchased my last Webkinz and will instead focus on less trendy gifts! I do not really put Webkinz in the same category as Beanie Babies (which I sold successfully for several years) since the price point is higher.