Things Happen and Customers Will Complain

This is just a fact of being in a retail business, especially at this busy time of year. Handling customer complaints is not always easy or pleasant. But the way that you deal iwth the situation will most likely result in whether you keep the individual as a customer or lose their business. A recent article in USA Today, "Nine steps toward handling customer complaints," offers some good advice on how to handle an unhappy customer, starting with: "First, honestly listen to your customer's complaint, no matter how angry they are or stupid they seem." Click here to read the full article and share it with your employees.