Something is wrong at Wal-Mart

July 23, 2009

Conversations with people around the industry reveal a level of anger with Wal-Mart that is, at least in my experience, unprecedented. It is not just that there is uncertainty about the direction of the toy department. There is a general feeling that Wal-Mart is speaking down to the industry; that they have become condescending.

Humility in a very rich and / or good looking person is attractive. Wal-Mart, until recently, carried itself in that fashion. Their message was: "We know we are powerful, and you know we are powerful. We will, however, treat you with respect and carry ourselves with a sense of humility."

That is gone. Wal-Mart needs to do a gut check. Confident people and companies don’t demean others. Something is wrong at Wal-Mart.

Posted by Richard Gottlieb on July 23, 2009 | Comments (3)

October 17, 2011

In response to: Something is wrong at Wal-Mart
Bertha commented:

So much info in so few words. Tolotsy could learn a lot.

July 24, 2009

In response to: Something is wrong at Wal-Mart
Ryan commented:

Sounds like the kind of treatment I used to receive when selling to Kmart! Rarely any humility seen there.

July 23, 2009

In response to: Something is wrong at Wal-Mart
Rod Hoffmann commented:

Sam Walton is turning over in his grave. Since his death Wal-Mart has become a tyrannical empire. A revolt of vendors, employees and customers may be the true "unprecedented" event to come.